Shipping policy

SHIPPING POLICY

 

Thank you for visiting and shopping at TIM MADE . The following information sets out the terms and conditions that constitute our Shipping Policy.

 

Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

 

Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 1 business days. We will contact you if, for some reason, there are any delays.

However, some orders may ship within as few as 1 and some may take up to 2.

 

Shipment Locations

Domestic and International

TIM MADE ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at admin@tim-made.com.

 

Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

 

Tracking Options

TIM MADE aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

 

International Customs, Duties and Taxes

The customer is solely responsible for all customs duties, import taxes, VAT, and other charges imposed by customs authorities in the destination country. We are not responsible for any delays, confiscation, or additional costs due to customs processing. Customers must comply with all import restrictions and regulations of their country. Prohibited or restricted items may be seized or returned at the customer's expense.

 

Damages

If there is any damage to the packaging on delivery, contact us immediately at ADMIN@TIM-MADE.COM.

 

Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. TIM MADE politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at ADMIN@TIM-MADE.COM to report missing or lost packages.

 

Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page or contact us at ADMIN@TIM-MADE.COM.

 

Damage Claims Process

To file a damage claim, customers must: (1) Take clear photos of the damaged packaging and contents within 24 hours of delivery; (2) Retain all original packaging materials for inspection; and (3) Submit a written claim form with supporting documentation within 3 business days of delivery. Our team will investigate all claims within 3 business days of submission.